Return & Exchange Policy

What items are returnable?
  • Within 15 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging
What items are non-refundable?
  • Free gifts or promotional items
Are there any charges for return?
  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges
How do I return?
  • Click here to make your Return Request
  • Enter your order number and email address in the fields and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
How soon will I get my refund?
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied in original method of payment, within 10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@tonkinjewelry.com to make the request.

Size Guide

When shopping for ring or bracelet, it is important that you should be certain about your size. Your ring should fit your finger comfortably; snug enough so that it will not fall off, but loose enough to slide over your knuckle. Same goes for the bracelet.

There is one simple way to double check your size if you are not sure:

Use a fabric measuring tape and measure your finger/wrist. Lie the tape against the skin (do not pull it tight) and record your measurement. If you don't have a measuring tape available, use a flat ribbon and check your measurement against a ruler. 

Please keep in mind that it is preferable for the jewelry to be slightly loose rather than tight. Consider if you like your ring/bracelet fit to be more on the snug or loose side. If yours is between sizes, we recommend that you round up to the next available figure.

Diameter (mm/in) US Ring Size Circumference (mm/in)
15.7mm (5/8 in) US 5 49.3mm (1 in 15/16")
16.5mm (21/32 in) US 6 51.9mm (2 in 3/64")
17.3mm (11/16 in) US 7 54.4mm (2 in 9/64")
18.1mm (23/32 in) US 8 57.0mm (2 in 1/4")
19.0mm (3/4 in) US 9 59.5mm (2 in 11/32")

Once you got the sizes, congrats! Now let the shopping spree begin.